Support
Need a hand with Whimbrel on the web, iPhone, or Android? Start here.
Contact us
Email us and a real person will get back to you. Include the email address on your account and, if it is about a booking, the trip it belongs to and the confirmation you forwarded.
Email supportCommon fixes
- A booking I forwarded did not show up
- Whimbrel only accepts mail from senders you approve. Check that you forwarded the booking from an approved address to your personal Whimbrel address, which you can find in the app's Help guide.
- Something on my trip is wrong
- Open the item on your trip to edit or delete it. Anything the assistant adds can be changed or undone, so you always have the final say.
- I cannot sign in
- Use the password reset link on the sign in page, or ask for a one-time sign in link sent to your email.
- How do I get the mobile app?
- The iPhone and Android apps are in beta. Email support to join, and tell us which kind of phone you use.